Epichealth Billing Policy
Epichealth are private mixed billing medical clinics committed to providing the highest quality patient care.
Medical Procedures
All Medical Procedures are charged privately billed and our reception staff are more happy to discuss this with you further.
Pathology Service
Epichealth is pleased to provide our patients with the convenience of on-site pathology services. Ask our reception staff to arrange your pathology appointment.
Appointments
Appointments can be made online, over the phone or at your nearest clinic. We make every effort to accommodate your preferred doctor and appointment time. If you feel you require a longer consultation, please advise the receptionist at the time of booking.
On the Spot Medicare rebates
Our friendly Reception team will assist you to claim your Medicare rebate on the spot using your Medicare Card.
Payment
All payments are required in full on the day of the consultation. Please present your Medicare Card and Health Care Card to reception on arrival. We accept cash, EFTPOS and credit card (Mastercard or Visa). We do not accept American Express, Diners Club cards or personal cheques.
After hours Care
Epichealth provides patients with 24 hour care. This can be accessed by contacting the one of the following:-
For an EMERGENCY – call 000
13 Sick National Home Doctor – 137 425
When accessing this after hours care you will be required to ensure that you forward copies of your results to your regular GP as soon as possible.
Test Results
For all medical tests that have been undertaken, you will be required to arrange a follow up appointment to receive your test results and discuss them with your doctor.
Referrals and repeat prescritions
It is clinic policy that all requests for referral and repeat prescriptions require a consultation.
Home Visits
Home visits may be organised for patients of this Practice to their homes, hospitals or nursing homes. The request for a “home visit” will be assessed by the nurse/doctor concerned and organised by the medical reception staff. Home visits are conducted within a 5km radius of the practice.
Privacy and Confidentially
Your medical record is private and confidential. In line with the Privacy Legislation, our clinic maintains security of your personal health information at all times and ensures that only authorised members of staff have access to your information. Privacy brochures containing full detail of our privacy policy are available on request. You have the right to access your personal health information and may request to view or obtain a copy of your medical records at any time.
Communication Policy
Our preferred method of communication with our patients is via telephone or in person. We will return our patients phone calls as soon as possible and in any case within a time period not exceeding 24 hours.
We are committed to partnering with you to ensure your long term healthcare. We will include you in our reminder system so that we can contact you in relation to preventative health services appropriate to your care. If you do not wish to be contacted via telephone or mail as part of our reminder system, please advise us accordingly.
Patient Feedback
We welcome and value your feedback and are committed to continuous improvements of our practice. A suggestion box is located on the front reception desk. Our team will review your suggestions on a weekly basis and will contact you to confirm our response to your feedback.
Complaints
If you have a complaint, please discuss this with our Practice co-ordinator or your doctor and we will ensure that it is dealt with promptly and appropriately. In the event that your complaint is not dealt with to your satisfaction, you may escalate it accordingly to the following authority:
Health Services Commissioner
Level 30, 570 Bourke St,
Melbourne VIC 3000
Ph: 03 8601 5222 Freecall: 1800 136 066